Oracle Service Cloud

The most of the recurring business for any organization is derived from the support offered to your existing customers. With RightNow, deliver a modern customer experience to your customer with a world class post sales service. In the world of the digital journey, make yourself approachable to your customers across most convenient diversified channels. Collect the responses of your customers on a unified channel and enable your team to be absolutely responsive and responsible.

 

  • FAQ Management : First level of resolution for customers with dynamic FAQ management
  • Automatic Ticket Assignment : Configure business rules for auto ticket routing
  • Configure the SLA as per the requirement and analyze the performance
  • Knowledge Base :relevant Documents, Content made available for agent to resolve incidents
  • Screen Sharing  for Faster ResolutioonShare screens with customers to guide them to resolution
  • Outreach for auto emailing to customers and prospects
  • Social Monitoring : Monitor your service performance over social channel

 

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